Terms of service

General Terms and Conditions

Welcome to Velvos! As a valued customer of our webshop, it is important that you are aware of our General Terms and Conditions. These terms establish the mutual rights and obligations between you, the consumer, and us, the entrepreneur.

Our General Terms and Conditions contain important information about matters such as ordering procedures, delivery times, return policies, guarantees, and liability. They are intended to provide a clear framework for our business transactions and to make your shopping experience as smooth and transparent as possible.

By agreeing to our General Terms and Conditions when placing an order, you consent to the rules and guidelines we have set to provide you with the best possible service. We strongly recommend that you read our General Terms and Conditions carefully before making a purchase.

If you have any questions about our General Terms and Conditions or if anything is unclear, please do not hesitate to contact our customer service. We are always ready to help you and address any concerns.

Thank you for your trust in Velvos. We look forward to providing you with an excellent shopping experience in accordance with our General Terms and Conditions.

Reflection Period

As a customer, you always have 14 days to decide whether you are satisfied with your purchase. This reflection period starts when you receive the product. Within this period, you can return the product without giving any reason. The only thing we ask is that the product is returned in its original condition and packaging. Once we receive and check the returned item, you will receive a full refund. We strive to make the return process as simple and customer-friendly as possible.

Consumer

At Velvos, our consumers are central to everything we do. We believe that satisfied customers are the foundation of our success. Therefore, we continuously strive to meet and even exceed their expectations. Our products and services are developed with the consumer in mind, listening to their feedback and responding to their needs and wishes.

Every interaction with our customers provides us with an opportunity to learn and grow. Their satisfaction and trust are of utmost importance to us. We aim for excellent customer service and offer personal support to ensure that every customer feels heard and valued.

At Velvos, we are proud of our customer-oriented approach. We realize that without our loyal consumers, we would not be where we are today. Therefore, we continue to invest in quality, innovation, and service to provide them with the best possible experience. Our customers are not just consumers; they are the core of our business.

Long-Term Transactions

At our webshop, you can enter into a distance agreement for regularly receiving products and/or services. This means you receive a series of deliveries over a certain period without needing to place a new order each time.

  • Convenience: Automatic and regular deliveries of your chosen products or services.
  • Flexibility: Adjust your delivery schedule to meet your needs.
  • Reliability: Consistent and timely deliveries.

This agreement provides you with the certainty and convenience of regular deliveries tailored to your personal wishes and lifestyle.

Durable Data Carrier

At Velvos, we value your convenience and safety. Therefore, we provide every means by which you, as a consumer, can store information that is personally directed to you. This ensures that you can easily consult this information in the future and reproduce it unchanged.

With our systems, you can, for example, store order confirmations, invoices, and important messages in a way that is easily accessible and secure. This way, you always have your important documents at hand, exactly as you received them.

Our goal is to ensure that you, as a customer, always have access to your data when you need it, without any changes or loss of information.

Right of Withdrawal

At Velvos, we give you the option to withdraw from your distance agreement within the reflection period. This means you have 14 days after receiving your product to decide whether you are satisfied with your purchase. If you are not satisfied for any reason, you can cancel the agreement without giving any reason.

To make use of this right of withdrawal, you must inform us within the reflection period. You can then return the product in its original condition and packaging. Once we have received and checked the returned item, we will refund the full purchase amount to you.

We strive to make this process as simple and customer-friendly as possible so that you can shop with confidence.

Entrepreneur

Welcome to Velvos, your trusted provider of products and services at a distance. As a recognized natural or legal person, we offer a wide range of high-quality products and professional services, all accessible from the comfort of your home.

Whether it’s fashion, technology, home goods, or other needs, at Velvos, we strive to provide you with a seamless shopping experience. Our webshop is designed with your convenience and satisfaction in mind, allowing you to browse, order, and enjoy your favorite products effortlessly.

With a dedicated team ready to assist you and a focus on quality and customer service, you can trust that you are in good hands with Velvos. We aim to exceed your expectations and provide you with the best shopping experience, every time.

Discover the convenience of shopping at a distance with Velvos today, and experience the benefits of high-quality products and excellent service, delivered directly to your home.

Distance Agreement

At Velvos, we operate a distance agreement where communication techniques are exclusively used to conclude the agreement. This means you can easily and efficiently shop from the comfort of your own home.

With our organized system for distance sales, we offer a wide range of products and services, all accessible through our webshop. Whether you are looking for fashion, technology, home goods, or other necessities, we have it available for you.

Our webshop is designed with your convenience and satisfaction in mind. With a user-friendly interface and a secure payment platform, you can easily select your desired products and finalize the agreement online.

We strive to make your shopping experience as smooth as possible and offer a dedicated customer service team that is ready to answer all your questions and support you with your purchase.

Discover the convenience of shopping at a distance with Velvos today, and enjoy high-quality products and excellent service, delivered directly to your home.

Identity of the Entrepreneur

  • Company Name: Velvo
  • Chamber of Commerce Number: 93607776
  • VAT Number: NL005030685B16
  • Address: Hogenbanweg 61c 3112CG

Applicability

All offers, agreements, and deliveries from Velvo are subject to the general terms and conditions. By placing an order or entering into an agreement with Velvos, you agree to these terms. For a complete version of our general terms and conditions, you can visit our website.

The Offer

Welcome to Velvos, where we strive for transparency and customer satisfaction. Before you make a purchase, we would like to inform you of some important points regarding our offers:

  • Validity and Conditions: If an offer has a limited validity period or is subject to conditions, this will be clearly stated in the offer. Our offers are non-binding, and the entrepreneur reserves the right to change and adjust the offer.
  • Product Description: Each offer includes a complete and accurate description of the offered products and/or services. This description is detailed enough for you, as a consumer, to make a good assessment of the offer. Images we use are a truthful representation of our products, but we cannot guarantee that the displayed colors correspond exactly to the actual colors of the products.
  • Costs and Payment: The offer contains information about the price, excluding customs clearance costs and import VAT. These additional costs are for the account and risk of the customer. The method of payment, delivery, and execution of the agreement is also clearly stated.
  • Information for the Consumer: Each offer contains information so that it is clear to you what your rights and obligations are when accepting the offer. This includes, among other things, how the agreement will be concluded, the period for accepting the offer, and whether the right of withdrawal applies.
  • Other Important Points: The offer will also state whether the agreement is archived after conclusion and, if so, how it can be consulted. Additionally, it will indicate how you can check and, if desired, correct any provided data. We also inform you about any other languages in which the agreement can be concluded.
  • Optional Information: For some products, we mention available sizes, colors, and types of materials so you can make an informed choice.

The Agreement

An agreement is concluded at the moment the customer places an order via the Velvos website and Velvos has confirmed this order by email.

The Price

At Velvos, we strive for clarity and fairness in our price information. Below you will find important information regarding our prices and delivery conditions:

  • Validity of Prices: During the validity period stated in the offer, the prices of our products and/or services will not be increased unless there are changes in VAT rates.
  • Market Fluctuations: For products or services whose prices are subject to fluctuations in the financial market and over which we have no influence, we may apply variable prices. These fluctuations and the fact that any mentioned prices are indicative will be clearly stated in the offer.
  • Price Increases:
    • Within 3 Months: Price increases within 3 months after the conclusion of the agreement are only allowed as a result of legal regulations or provisions.
    • After 3 Months: Price increases after 3 months from the conclusion of the agreement are only allowed if this was agreed in advance and if they result from legal regulations or provisions, or if the consumer can terminate the agreement from the day the price increase takes effect.
  • Place of Delivery: According to Article 5, paragraph 1, of the Turnover Tax Act 1968, the place of delivery is the country where the transport begins. For our deliveries, this means that they take place outside the EU

     

  • Delivery and Execution

    At Velvos, we attach great importance to careful handling and execution of your orders. Below are our delivery conditions:

    • Care in Orders: We will exercise the utmost care in receiving and executing your orders.
    • Place of Delivery: The delivery address is the address you have provided to us.
    • Delivery Time: Taking into account the provisions in Article 4 of our general terms and conditions, we will execute accepted orders with due speed, but no later than within 30 days, unless you have agreed to a longer delivery period. If delivery is delayed or if an order cannot be executed or can only be executed partially, you will be notified no later than 30 days after the order was placed. In that case, you have the right to terminate the agreement at no cost and are entitled to any compensation.
    • Termination and Refund: In the event of termination in accordance with the above, we will refund the amount you have paid as soon as possible, but no later than 14 days after termination.
    • Replacement Items: If delivery of an ordered product proves impossible, we will strive to make a replacement item available. No later than at the time of delivery, we will clearly and understandably indicate that a replacement item is being delivered. For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment are at our expense.
    • Risk of Damage and Loss: The risk of damage and/or loss of products rests with us until the moment of delivery to you or a representative previously designated and known to us, unless expressly agreed otherwise.

    Payments

    1. Prices: All prices are stated in euros and are inclusive of VAT, unless otherwise specified.

    2. Payment Terms: Payment must be made using the payment options offered during the ordering process. The customer must pay the full invoice amount within the stipulated payment term.

    3. Default and Collection Costs: In the event of late payment, the customer is automatically in default. Velvos is entitled to charge collection costs in accordance with the legal provisions.

    Complaints Procedure

    At Velvos, we strive for excellent customer service and aim to resolve any complaints as quickly and efficiently as possible. Below is our complaints procedure:

    • Filing a Complaint: Complaints about the execution of the agreement must be submitted in full and clearly described to Velvos within 7 days after you have identified the defects.

    • Response to Complaints: Complaints submitted to Velvos will be answered within 14 days from the date of receipt. If a complaint requires foreseeable longer processing time, you will receive an acknowledgment of receipt within 14 days with an indication of when you can expect a more detailed response.

    • Dispute Resolution: If a complaint cannot be resolved by mutual agreement, a dispute arises that is subject to dispute resolution.

    • Suspension of Obligations: A complaint does not suspend Velvos' obligations unless Velvos has indicated otherwise in writing.

    • Resolution of Valid Complaints: If a complaint is deemed valid by Velvos, Velvos will choose either to replace or repair the delivered products free of charge.

    Disputes

    At Velvos, we want to ensure that all our customers have clarity about the applicable law regarding our agreements. Therefore, we would like to inform you of the following:

    All agreements between Velvos and the consumer, to which our general terms and conditions apply, are exclusively governed by Dutch law. This applies even if the consumer resides abroad.

    We want to emphasize that this provision is designed to ensure clarity and consistency in our business transactions. If you have any questions about this provision or other matters, please do not hesitate to contact us.